This estimate is based upon 62 Fidelity Investments Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. ​. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This position currently offers remote work at home, a weekly paycheck*, and; after nine weeks of paid training, the following shift schedules to start: Monday-Friday 11:30 a.m. to 8:00 p.m. or 2:00 p.m. to 10:030 p.m. or 2:30 p.m. to 11:00 p.m. *based on hours worked and submitted the week prior. Your response will be removed from the review – this cannot be undone. Read more about our Cookies Policy. I applied online. The process took 2 days. Establishing rapport with customers, making them feel unique and valued. computer systems, online resources, and business partner relationships), Actively participating in Quality Improvement Process, Demonstrating excellent call-handling skills, perseverance and respect with complex and non-complex calls, Defining a problem clearly and raising concerns appropriately when necessary, Understanding that you are "Fidelity's Voice to Our Customers", Engaging your proactive problem-solving skills to assist customers, Adaptable with the flexibility to thrive in various work environments (i.e. This estimate is based upon 62 Fidelity Investments Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Handle challenging situations and conversations - driving towards a resolution suitable for all. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Average Fidelity Investments Customer Service Representative yearly pay in the United States is approximately $44,127, which is 42% above the national average. After the phone interview, they give you an assessment in math, verbal and behavior. Free interview details posted anonymously by Fidelity Investments … We believe as an individual, your daring spirit keeps you razor sharp. Find out how Fidelity can help you take your first steps in your new career journey. This site uses cookies for operational purposes and to offer the best experience possible. Anonymous Interview Candidate in United States, Anonymous Interview Candidate in New York, NY, Anonymous Interview Candidate in Orlando, FL, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The Skills You Bring. Job ID: 2002182. Why would you be a good fit for this role. How to Answer: What Are Your Strengths and Weaknesses?

8 Questions You Should Absolutely Ask An Interviewer, Associate Software Engineer Developer (17), Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide, Customer Service Representative Jobs at Fidelity Investments. The typical Fidelity Investments Customer Service Representative salary is $42,652.

The initial interview is completed remotely using a Web-based platform that can be used anywhere. Fidelity Investments is an equal opportunity employer. Fidelity TalentSource is committed to safeguarding the health and well-being of our associates and candidates.

We appreciate your understanding and flexibility during this time. Learn how to enable cookies. It was direct and professionally personable. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. If you do not have a Series 7, please search for Workplace Planning Associate or Customer Relationship Advocate positions to learn more about starting a career in Financial Services. Fidelity encourages success based on our individual merits and abilities without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy, marital, domestic partner, or civil union status, national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, military service or veteran status. Overall it was a good experience. As a Financial Services Associate, you will be the primary point of contact for customer queries regarding their Defined Contribution retirement plans with Fidelity. the whole process takes about three weeks. After applying you'll do a recorded video interview. Take the FINRA Securities Industry Essentials (SIE) practice exam to see what it's like. What are some problems you have solved in your current position? I applied online. Afterwards I took an assessment seeing if I would be a good fit for the job.

82 Fidelity Investments Customer Service Representative interview questions and 81 interview reviews. You're ready to get your Series 7 & 63 licenses, and you know it's a key step in building your career in financial services. Find out more about our opportunities for licensed professionals. Our Regional Centers are all about caring for our customers. Customer Service Representative salaries at Fidelity Investments can range from $30,631 - $53,805. 88 Fidelity Investments reviews. Servicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account features.

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